Sena is pleased to announce the opening of support office in U.S.A to provide 24 hour technical support coverage for its fast growing customer community in United States, Canada and Mexico.

     New support office is a part of expanding Sena customer base and provide service and support to existing and new customers. You can contact the new Technical support office at support@senausa.com in USA, or submit a request for technical support online.

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     Sena has provided the VTS to one of the largest Internet Data Centers in Italy, "Hyphen". At Hyphen, Sena Console server, the VTS800 is installed in various equipments to manages Hosting Services, Managed Services, WAP Services, Firewall & Security services, and Professional Services and keeps servers up and running 24 hours a day, 7 days a week.

     Proven in many data center applications, Sena console server gives you a competitive edge with integrated, centralized management for your complex business needs for network performance/reliability management that grows with your business and ensure your competitive success, today and into the future.

Hyphen Homepage

     Setting new standards for performance, flexibility, compatibility, and efficiency, Sena is introducing the STS Series; family of secure terminal servers that provide shared network access to the various devices.

     Key features that make the STS series ideal for your multiple serial devices include 10/100Base-T Ethernet network support with powerful security such as SSL, TLS, RC4 and 3DES support; Dynamic DNS and PPPoE protocol support; powerful Ethernet modem function; unlimited sessions per port; powerful customization support such as network/port access, periodic logging and protocol translation. The STS series connects 8/16 serial devices directly to TCP/IP LANs allowing virtually any device with a serial port over IP networks for remote management.

     Typical application areas include Industrial Automation; Retail/Point of Sale; Remote metering, Remote display; Remote display; Building automation; Security/Access control Systems; General data acquisition application; Medical Automation.

     Today's business environment presents many challenges to companies struggling to effectively manage their communications. One of the emerging challenges is identifying where the convergence of the Computer, the Telephone and the Internet will benefit an organization. Computer Telephony Integration (CTI) enables users to integrate telephone and computer functionality. A network Computer Telephony Integration (CTI) is the delivering of computer and telephone integration capabilities inside the network.

     CTI server delivers agent, contact, and customer data in real-time to a server and/or workstation application as events occur throughout the life of a contact and maintains the equipment in call center. In the past, CTI server equipment had been connected to the serial port of the PC via RS232 serial lines for management. Since the central call center office had to manage the equipments by way of PCs, management hierarchies had been a little complex.

     Sena Technologies with the history of providing remote management solutions, introducing Console Management solution, VTS that gives unlimited access to the CTI server equipment, helping administrator maintain optimum system performance and availability. As a result, CTI server equipment can be directly managed by the administrator, and the equipment automatically transfer the corresponding message to the call center manager (administrator) if any exception within the system occurs.

     To manage the CTI server equipment in a secure way, VTS is incorporated with rich security protocols such as SSH, RADIUS, LDAP, TACACS+ and protects in-transit data through encryption. For enhanced functionality, VTS featured with PCMCIA interface and many PC cards such as LAN/Wireless LAN card to access another network, PSTN/CDMA card for out-of-band access, and Flash Memory card to keep system log and port log data safely.

     Change is the one constant in today's enterprise, and brings good benefits in a company's communication lifeline. Proven in many "Call centers", Sena console server gives you a competitive edge with integrated, centralized management for your complex business needs for server management and reliability - capabilities that grows with your business and ensure your competitive success, today and into the future.